Effective Date: 1 January 2025 | Last Updated: April 2026 | Version 2.0

This Service Policy supersedes and replaces all prior versions and applies to all active and future engagements from the Last Updated date above. Clients are encouraged to review the current version prior to each engagement.

“This Service Policy is designed to ensure transparency, regulatory compliance, and clarity of responsibilities between Inchub Group and its clients. While detailed in nature, it reflects standard practices adopted by professional advisory firms operating in regulated environments and is intended to protect the interests of both parties”

This Service Policy & Terms of Engagement (“Service Policy”) governs all professional services provided under the Inchub Group, whether rendered directly or indirectly through its licensed operating entities, to any individual or legal entity (“Client”, “you”, or “your”).

This Service Policy forms an integral and binding part of every Engagement Letter, proposal, invoice, service confirmation, or payment made to any entity within the Inchub Group. Execution of an Engagement Letter, acceptance of a proposal, payment of any invoice, or continued use of Inchub Group services shall constitute full, unconditional, and irrevocable acceptance of this Service Policy, without the need for a separate signature.

1. Inchub Group – Legal Structure and Capacity

For the purposes of this Service Policy, the term “Inchub Group” refers collectively to its duly licensed and operating entities, including Inchub Corporate Services Providers LLC, registered with the Dubai Department of Economic Development, and Inchub Financial Services FZCO, licensed in a Dubai Silicon Oasis Free Zone. Each entity within the Inchub Group provides services strictly within the scope of its respective commercial license, and the specific entity responsible for delivering services shall be identified in the applicable Engagement Letter.

The Inchub Group reserves the right to deliver services through any appropriate group entity, affiliate, subcontractor, or professional associate, where operationally or legally required, without requiring further client consent.

2. Nature of the Relationship

The relationship between the Client and the Inchub Group is strictly that of an independent professional services provider and administrative agent. Nothing contained in this Service Policy or any Engagement Letter shall be construed as creating a partnership, joint venture, fiduciary relationship, employer–employee relationship, trustee arrangement, or agency with authority beyond administrative representation.

The Inchub Group does not assume ownership, management control, operational authority, banking control, or decision-making responsibility over the Client’s business, assets, funds, employees, or affairs. All strategic, commercial, financial, and operational decisions remain exclusively with the Client.

3. Scope of Services

The Inchub Group provides multidisciplinary corporate, financial, compliance, and advisory services tailored to the needs of businesses, entrepreneurs, investors, and family offices operating in the UAE and internationally. These services may include company incorporation, structuring, restructuring, redomiciliation, and liquidation coordination across mainland, free zone, offshore, foundation, and holding company frameworks. The Inchub Group also assists with licensing, renewals, amendments, regulatory filings, governance structuring, and coordination with relevant authorities.

In addition, the Inchub Group provides accounting and bookkeeping services, which may include transaction posting, general ledger maintenance, bank reconciliations, accounts receivable and payable management, preparation of periodic financial statements, accounting clean-ups, and historical backlog accounting. All accounting services are performed strictly on the basis of information and documents supplied by the Client, without independent verification, unless expressly agreed otherwise in writing.

The Inchub Group may further provide tax and regulatory compliance services, including UAE Corporate Tax registration and filings, VAT registration and return filings, Economic Substance Regulation submissions, Ultimate Beneficial Owner reporting, compliance tracking, and liaison with the Federal Tax Authority and other regulators. Any tax-related assistance is administrative and procedural in nature unless a formal written tax opinion is expressly issued.

Virtual or outsourced CFO services may also be provided, encompassing financial oversight support, budgeting, forecasting, cash flow analysis, management reporting, KPI monitoring, and strategic financial input for internal decision-making, banking discussions, or investor reporting. Such CFO services are advisory and non-executive in nature and do not involve statutory directorship, signing authority, or operational control.

The Inchub Group may additionally assist with payroll coordination, WPS-linked compliance, HR-related administrative support, banking application coordination, audit coordination, AML/CFT compliance support, KYC documentation handling, and regulatory correspondence management. Any ancillary or future services reasonably related to corporate, financial, regulatory, or advisory functions shall automatically fall under the scope of this Service Policy, unless expressly excluded.

All services provided by the Inchub Group are strictly limited to those expressly agreed in writing in the Engagement Letter. The Inchub Group is under no obligation to perform services outside the agreed scope unless separately agreed and may charge additional fees accordingly.

4. No Legal, Audit, or Regulated Investment Advice

Unless expressly agreed in writing, the Inchub Group does not provide legal advice, does not conduct statutory or assurance audits, and does not provide regulated investment, securities, or financial product advice. Any guidance, commentary, or assistance provided is general, administrative, procedural, or commercial in nature and must not be relied upon as a substitute for independent professional advice.

The Client remains solely responsible for obtaining independent legal, tax, accounting, regulatory, and investment advice in all relevant jurisdictions.

4.1 General Advisory Disclaimer — All Channels and Communications

4.1.1 All guidance, opinions, views, recommendations, commentary, analysis, or information provided by the Inchub Group — whether communicated verbally, in writing, by email, by WhatsApp or any messaging application, through presentations, reports, proposals, meetings, calls, videos, or any other medium — constitutes general informational and administrative support only.

4.1.2 Nothing communicated by any member of the Inchub Group through any channel shall constitute or be construed as legal advice, tax advice, financial advice, investment advice, regulatory advice, or any form of regulated professional advice, irrespective of the seniority, expertise, or professional background of the individual communicating it.

4.1.3 The Client expressly acknowledges that it shall not place reliance on any communication from the Inchub Group as a substitute for independent professional advice in the relevant discipline and jurisdiction, and that all decisions made by the Client are made at the Client’s sole risk and discretion.

4.1.4 The Inchub Group shall not be liable for any loss, penalty, assessment, rejection, regulatory consequence, or adverse outcome arising from the Client’s reliance on any communication, guidance, or recommendation provided through any channel, including where such guidance was sought and provided in good faith.

4.1.5 This disclaimer applies with full force to all services and service lines offered by the Inchub Group, including but not limited to: company formation advice; corporate structuring guidance; VARA, SCA, FSRA, or DFSA licensing advisory; tax and VAT guidance; banking and account-opening coordination; visa and immigration support; offshore and international structuring; accounting, bookkeeping, and CFO services; and compliance and AML/CFT advisory.

5. Client Responsibilities, Representations, and Warranties

The Client is solely responsible for providing complete, accurate, lawful, and timely information and documentation as required for service delivery. The Client represents and warrants that all information provided is true, not misleading, and compliant with applicable laws, and that all funds and activities are derived from legitimate sources.

The Client retains full responsibility for its business operations, regulatory compliance, tax filings, banking conduct, employment matters, and commercial decisions. The Inchub Group shall not be liable for any consequences arising from inaccurate, incomplete, delayed, or misleading information supplied by the Client.

5.1 Client Instructions, Reliance & Responsibility for Outcomes

The Client expressly acknowledges and agrees that the Inchub Group acts solely on the basis of instructions, approvals, representations, and information provided by the Client, whether such instructions are provided verbally, electronically, or in writing.

All actions taken by the Inchub Group, including but not limited to filings, submissions, structuring steps, registrations, disclosures, communications with authorities, banks, or third parties, are performed strictly in accordance with the Client’s instructions or with the Client’s express or implied approval. The Inchub Group does not initiate, authorise, or execute any material action independently unless expressly mandated in writing.

The Client further acknowledges that all commercial, regulatory, tax, structuring, and operational decisions remain exclusively the responsibility of the Client, including decisions relating to company structure, jurisdiction selection, banking arrangements, tax positions, nominee arrangements, compliance approaches, and disclosures to authorities.

Where the Inchub Group provides guidance, options, recommendations, or alternative approaches, such guidance is provided for informational and administrative support purposes only, and the final decision to proceed rests entirely with the Client. Any consequences arising from such decisions, including approvals, rejections, delays, penalties, tax assessments, regulatory challenges, reputational impact, or financial loss, shall be borne solely and entirely by the Client.

The Inchub Group shall not be liable for any outcome arising from actions taken in reliance on the Client’s instructions, confirmations, approvals, or omissions, including situations where the Client elects to proceed against advice, declines recommended alternatives, or fails to disclose material information.

The Client further confirms that it shall not assert, allege, or represent that the Inchub Group acted as the decision-maker, controlling mind, or responsible authority for any action taken on the Client’s behalf, and expressly waives any claim to that effect.

5.2 Client Acknowledgement of Independent Professional Advice

5.2.1 The Client confirms and represents that prior to engaging the Inchub Group and throughout the engagement, the Client has either:

(a)obtained independent legal, tax, financial, regulatory, and compliance advice in all relevant jurisdictions from qualified professional advisors; or

(b)expressly and knowingly waived the right to obtain such independent advice, and has made all decisions to proceed on that basis.

5.2.2 The Client expressly confirms that it has not engaged the Inchub Group as its sole or primary source of professional advice, and that the Inchub Group does not hold itself out as providing legal, tax, or regulated financial advice within the meaning of applicable UAE or international professional licensing frameworks.

5.2.3 The Client shall not assert or represent, in any legal proceeding, regulatory investigation, or otherwise, that the Inchub Group served as its independent legal, tax, financial, or compliance advisor, or that the Client was deprived of the opportunity to obtain such advice.

5.2.4 The Inchub Group shall bear no liability for any consequence, loss, or adverse outcome arising from the Client’s failure to obtain independent professional advice, or from the Client’s decision to proceed against or without such advice.

5.2.5 This acknowledgement is a material condition of engagement. By proceeding with any service, the Client is deemed to have made the representations set out in this Clause 5.2 in full.

6. Regulatory, Compliance, and Risk Management

The Client acknowledges that regulatory compliance obligations, including AML/CFT, Corporate Tax, VAT, ESR, UBO reporting, immigration, labour, and free zone regulations, rest ultimately with the Client. The Inchub Group may suspend or terminate services without notice if compliance documentation is incomplete, regulatory risk is identified, or suspicious activity is detected.

The Inchub Group is legally obligated to comply with applicable UAE and international regulatory requirements and may disclose information to regulators, banks, auditors, or authorities where required by law or compliance obligations.

7. Fees, Payments, and Adjustments

All fees, retainers, and payment terms are set out in the Engagement Letter. Government fees, authority charges, and third-party costs are variable, non-negotiable, and subject to change without prior notice. All services are provided on an advance-payment basis, and the Inchub Group reserves the right to suspend or cease services for non-payment without liability.

7.1  Payment Terms, Advance Settlement & Commencement of Services

The Client expressly acknowledges and agrees that all services provided by the Inchub Group are subject to full advance payment, unless expressly agreed otherwise in writing by authorised management of the Inchub Group.

As a matter of company policy, no service, task, submission, filing, processing, coordination, or documentation shall be deemed initiated, commenced, validly requested, or complete unless and until full payment of the applicable fees has been received and cleared by the Inchub Group. Any documents, instructions, information, or requests submitted by the Client prior to full payment shall be treated as incomplete and non-actionable.

The Inchub Group shall not be obligated to review, process, submit, file, or act upon any documents, applications, instructions, or requests where payment remains pending, partially paid, disputed, reversed, or subject to chargeback. The absence of payment shall automatically suspend all obligations of the Inchub Group without constituting delay, breach, or default.

The Client further acknowledges that payment constitutes a mandatory condition precedent to service delivery. Accordingly, timelines, processing periods, statutory deadlines, authority submissions, or regulatory filings shall commence only after full payment is received, and the Inchub Group shall not be responsible for any consequences, delays, penalties, or rejections arising from late or non-payment.

All invoices issued by the Inchub Group are payable in advance and in full, without set-off, deduction, or withholding. Any deviation from this advance payment requirement must be expressly agreed in writing and shall not establish a precedent or waiver for future engagements.

For the avoidance of doubt, partial payments, verbal confirmations, or informal assurances shall not be considered sufficient authorisation to proceed. The Inchub Group reserves the absolute right to decline, suspend, or discontinue services until full payment settlement is received.

7.2. Bank Charges, Taxes, VAT & Payment Processing Fees

The Client expressly acknowledges and agrees that all bank charges, transaction fees, payment gateway fees, intermediary charges, currency conversion costs, withholding taxes, local taxes, levies, duties, or similar charges, whether imposed by banks, financial institutions, payment service providers, card networks, or governmental authorities, shall be borne solely and entirely by the Client.

All payments due to the Inchub Group shall be made net of any deductions, and the Inchub Group shall receive the full invoiced amount as stated in the Engagement Letter or invoice. Any shortfall arising from bank charges, intermediary fees, payment provider commissions, foreign exchange differences, or deductions shall remain payable by the Client upon demand.

Where Value Added Tax (VAT) or any other applicable local or indirect tax is chargeable under UAE law or any other applicable jurisdiction, such tax shall be charged in addition to the service fees and shall be payable by the Client at the prevailing statutory rate. The Inchub Group shall not be responsible for absorbing VAT or any other tax on behalf of the Client.

In the event that any payment made by the Client is subject to withholding, deduction, or set-off by any authority, bank, or payment provider, the Client shall gross up such payment to ensure that the Inchub Group receives the full amount invoiced, unless otherwise expressly agreed in writing.

The Inchub Group shall not be liable for any delays, reversals, disputes, or failures in payment caused by banks, payment gateways, card issuers, or financial intermediaries. Any additional costs or administrative time incurred as a result of such payment issues may be charged to the Client.

7.3. Pay-As-You-Go Services & Advance Fee Requirement

The Client may, subject to acceptance by the Inchub Group, opt for a pay-as-you-go service model, whereby specific services are availed individually rather than under a bundled package, retainer, or annual engagement.

Under the pay-as-you-go model, the Client expressly acknowledges and agrees that each individual service request shall be treated as a separate engagement, and that all applicable professional fees, service fees, administrative fees, PRO fees, coordination fees, or any other charges that are payable to the Inchub Group in respect of such service must be paid in advance and in full prior to commencement.

No service, task, submission, filing, application, coordination, or processing under a pay-as-you-go arrangement shall be initiated, scheduled, reviewed, or acted upon unless and until full payment for the specific service has been received and cleared by the Inchub Group. Any request, instruction, or documentation shared prior to such payment shall be deemed incomplete and non-actionable.

Each service under the pay-as-you-go model shall be processed strictly on a per-service basis, and completion of one service does not imply approval, continuation, or commencement of any subsequent service unless separately requested and paid for in advance.

The Client further acknowledges that timelines, processing periods, and statutory deadlines applicable to pay-as-you-go services shall commence only after receipt of full payment, and the Inchub Group shall not be responsible for any delay, rejection, penalty, or consequence arising from late payment, non-payment, or partial payment under this model.

8. Refund Policy

The Client expressly acknowledges that the services provided by the Inchub Group are professional, time-based, knowledge-driven, and process-oriented services, many of which involve regulatory coordination, third-party engagement, and internal professional resources. Accordingly, refunds are governed strictly by this Refund Policy and are not automatic.

8.1 Government, Authority, and Third-Party Fees

All fees paid toward government authorities, free zones, regulators, banks, auditors, registrars, or any third party are strictly non-refundable under all circumstances, irrespective of the outcome of the application, approval, rejection, delay, withdrawal, or change in regulation. This applies whether such fees are paid directly by the Client or paid by the Inchub Group on the Client’s behalf.

The Inchub Group has no control over such fees and does not guarantee their recoverability.

8.2 Professional Service Fees

Professional service fees charged by the Inchub Group are non-refundable once work has commenced, including but not limited to activities such as consultations, advisory discussions, document review, drafting, submissions, compliance checks, internal coordination, follow-ups, or regulatory correspondence.

Commencement of work shall be deemed to have occurred upon any of the following events, whichever occurs first:

(a) initiation of internal processing;

(b) communication with any authority, bank, or third party;

(c) review or preparation of documents;

(d) provision of advice, guidance, or recommendations; or

(e) allocation of internal resources.

8.3 Authority, Regulatory, or Banking Rejections

No refund shall be granted where an application, registration, license, bank account, compliance filing, or regulatory process is rejected, delayed, conditionally approved, or questioned by any authority, regulator, bank, or third party. Such outcomes are outside the control of the Inchub Group and do not constitute failure, negligence, or breach on the part of the Inchub Group.

This applies equally to company formation, visa processing, banking, tax registrations, ESR filings, UBO filings, or any compliance-related service.

8.4 Client Delays, Non-Cooperation, or Withdrawal

Where delays, suspensions, or failures arise due to the Client’s failure to provide accurate, complete, or timely documents, information, approvals, payments, or responses, no refund shall be applicable.

If the Client voluntarily withdraws from a service after engagement, initiation, or partial performance, the Client shall not be entitled to any refund, whether full or partial, regardless of the stage at which the withdrawal occurs.

8.5 Partial Completion or Change of Scope

Where services are partially completed, paused, or modified due to a change in scope, regulatory changes, or Client instructions, fees already earned shall remain payable and non-refundable. Any unused portion of services shall not automatically entitle the Client to a refund unless expressly agreed in writing by the Inchub Group.

Scope changes may result in revised fees, but shall not invalidate fees already charged or work already performed.

8.6 Retainers, Annual Packages, and Ongoing Services

Fees paid toward retainers, annual compliance packages, accounting, bookkeeping, CFO services, or ongoing advisory services are non-refundable, whether such services are utilised fully, partially, or not at all during the agreed period.

Non-utilisation of services by the Client does not give rise to a refund, credit, or carry-forward unless expressly stated in writing.

8.7 Exceptional Discretionary Refunds

In exceptional cases only, and strictly at the sole discretion of the Inchub Group, a partial refund may be considered where no material work has commenced. Any such discretionary refund may be subject to administrative deductions, internal costs, and third-party expenses already incurred.

Any discretionary refund granted shall be without precedent, shall not constitute a waiver of this Refund Policy, and shall not create an expectation of future refunds in similar circumstances.

8.8 No Set-Off or Withholding

The Client shall not withhold payments, apply set-off, reverse transactions, or initiate chargebacks on the basis of dissatisfaction, delay, or dispute. Any unauthorised chargeback or payment reversal shall be treated as a material breach of this Service Policy and may result in immediate suspension of services and recovery action.

8.9 Finality of Refund Determination

All refund determinations made by the Inchub Group shall be final, binding, and conclusive, subject only to applicable law and the dispute resolution provisions set out in this Service Policy.

9. Authority, Banking, and Third-Party Disclaimer

The Client acknowledges that the Inchub Group has no control over the decisions, timelines, requirements, or outcomes imposed by government authorities, free zones, banks, regulators, or third parties. No guarantee is provided regarding approvals, processing times, or results, and delays or rejections shall not give rise to liability or compensation.

9.1 No Guarantee of Outcome — Named Services

9.1.1 The Inchub Group makes no representation, warranty, guarantee, or assurance — express or implied regarding the outcome, approval, processing time, result, or success of any application, registration, filing, submission, or coordination made on behalf of the Client with any authority, regulator, bank, free zone, or third party.

9.1.2This no-guarantee position applies specifically and without limitation to the following services and outcomes:

• bank account opening, including personal, corporate, and offshore account applications;

• VARA, FSRA, DFSA, SCA, or any other financial services licensing and regulatory approvals;

• company formation, trade licence issuance, or free zone registration approvals;

• UAE residency visa processing, entry permits, or Emirates ID applications;

• employment visa, dependent visa, or investor visa approvals;

• corporate tax registration, VAT registration, or FTA filings;

• ESR, UBO, or AML/CFT compliance approvals or confirmations;

• trademark registration, intellectual property filings, or government clearances;

• offshore registrations in any jurisdiction including Cayman Islands, BVI, RAKICC, or JAFZA;

• any other approval, clearance, or authorisation from any governmental, regulatory, or banking body.

9.1.3 All outcomes are determined exclusively by the relevant authority, regulator, bank, or third party, and are entirely outside the control of the Inchub Group. Rejections, delays, conditional approvals, revocations, or failures shall not give rise to any liability, compensation, refund, or claim against the Inchub Group.

9.1.4 The Client acknowledges that engagement fees are charged for professional time, expertise, coordination, and administrative effort — not for any guarantee of outcome — and remain payable in full irrespective of the result of any application or process.

10.  Limitation of Liability

10.1  To the maximum extent permitted by applicable law, the total aggregate liability of the Inchub Group — including all its entities, directors, officers, employees, consultants, subcontractors, and agents  to the Client or any third party arising out of or in connection with any Engagement Letter, this Service Policy, or any services rendered, shall in all circumstances be limited to the fees actually paid to the relevant Inchub Group entity in the three (3) calendar months immediately preceding the event giving rise to the claim.

10.2 Without limiting the generality of Clause 10.1, the Inchub Group shall have no liability whatsoever whether in contract, tort, equity, statute, or otherwise — for any of the following losses or categories of loss, regardless of whether such losses were foreseeable, disclosed in advance, or arose directly from the Inchub Group’s acts or omissions:

• loss of profits, revenue, or anticipated income;

• loss of banking facilities, account access, or financial services relationships;

• loss of business, clients, contracts, or commercial opportunities;

• regulatory penalties, fines, sanctions, or enforcement actions by any authority;

• tax assessments, additional tax liabilities, VAT penalties, or FTA decisions;

• visa rejections, immigration delays, labour penalties, or residency issues;

• company formation rejections, licence refusals, or regulatory non-approvals;

• reputational damage or harm to goodwill;

• loss of data, records, or documents in the custody of third parties;

• losses arising from banking decisions, account freezes, or compliance flags imposed by banks;

• indirect, consequential, special, incidental, or punitive loss of any nature;

• losses arising from changes in law, regulation, government policy, or authority practice.

10.3 The limitation set out in this Clause 10 applies collectively to all claims of any nature arising out of the same engagement, series of events, or connected circumstances, and shall not be construed to permit multiple claims to exceed the stated cap in aggregate.

10.4 Nothing in this Clause 10 limits liability for fraud, wilful misconduct, or death or personal injury caused by gross negligence, to the extent that such exclusion would be unlawful under applicable law.

11. Indemnity

The Client agrees to fully indemnify and hold harmless the Inchub Group, its entities, directors, officers, employees, and agents against all claims, losses, penalties, damages, costs, and expenses arising from the Client’s actions, omissions, misrepresentations, regulatory breaches, or third-party claims. This indemnity shall survive termination indefinitely.

11.1 Personal Indemnity — Individual Directors, Officers, and Staff

11.1.1 The indemnity granted under Clause 11 extends fully, jointly and severally, and separately to each and every director, officer, shareholder, manager, employee, consultant, subcontractor, representative, and agent of the Inchub Group, in their individual and personal capacity, as if each were named herein as a separate indemnified party.

11.1.2 No claim, action, proceeding, or demand shall be brought against any individual director, officer, shareholder, employee, consultant, representative, or agent of the Inchub Group in connection with any service provided, advice given, document prepared, filing submitted, or action taken in the course of or in connection with services rendered under any Engagement Letter or this Service Policy.

11.1.3 The Client expressly waives any right to bring or pursue any claim of a personal, civil, professional liability, or tortious nature against any individual associated with the Inchub Group, whether in connection with advisory given, decisions supported, filings made, or outcomes arising from any engagement.

11.1.4 This personal indemnity shall survive termination of any Engagement Letter or this Service Policy indefinitely and shall not be affected by the cessation, winding up, restructuring, or dissolution of any entity within the Inchub Group.

11.1.5Where the Client is a corporate entity, this waiver and indemnity binds the Client’s directors, officers, shareholders, successors, assignees, and any person or entity claiming through or on behalf of the Client.

12. Force Majeure

The Inchub Group shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including regulatory changes, system outages, governmental actions, natural disasters, pandemics, or force majeure events.

13. Governing Law and Dispute Resolution

This Service Policy shall be governed by and construed in accordance with the laws of England and Wales. Any dispute not resolved amicably shall be finally settled by arbitration under the DIFC-LCIA Arbitration Rules, with the seat of arbitration in the DIFC, the language being English, and a single arbitrator with no less than fifteen (15) years of legal experience. The Inchub Group reserves the right to enforce its rights in any competent jurisdiction.

13A. Complaints, Grievances & Escalation Protocol

(Mandatory Internal Resolution Process)

Any concern, dissatisfaction, dispute, or grievance arising out of or in connection with the services provided by the Inchub Group, including but not limited to service quality, fees, timelines, regulatory matters, or professional conduct, must first be addressed exclusively through the Inchub Group’s internal escalation mechanism.

The Client expressly agrees that all complaints or grievances are sensitive in nature and shall be communicated only to the higher management of the Inchub Group through the following authorised channels:

• Email: info@inchub.ae
• Direct Management Contact: +971 58 597 8299

No other medium, platform, intermediary, or third party shall be used to raise, circulate, or publicise any grievance, including but not limited to government portals, regulators, banks, social media platforms, online reviews, messaging groups, public forums, or unauthorised individuals, unless and until the internal resolution process has been fully exhausted.

Upon receipt of a grievance through the authorised channels, the Inchub Group shall be afforded a reasonable opportunity and timeframe to review, investigate, and respond to the matter in good faith. The Client agrees to cooperate fully during this internal resolution process and to refrain from escalating the matter externally while such review is ongoing.

Any attempt by the Client to bypass this mandatory escalation process, or to raise complaints through unauthorised channels before allowing the Inchub Group a reasonable opportunity to resolve the matter internally, shall constitute a material breach of this Service Policy.

The Client further acknowledges that the publication, circulation, or communication of unverified, misleading, defamatory, or confidential statements relating to the Inchub Group, its management, employees, or services through unauthorised channels may expose the Client to civil and criminal liability under applicable UAE laws, including but not limited to:

• UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes (Cybercrime Law), which penalises the dissemination of false or harmful information through electronic means;
• UAE Penal Code (Federal Decree-Law No. 31 of 2021), relating to defamation, reputational harm, and misuse of communication channels; and
• Applicable intellectual property, confidentiality, and commercial reputation protections under UAE law.

Nothing in this clause prevents the Client from approaching a competent authority where legally required, provided that the internal escalation process has first been followed in good faith, except where immediate reporting is mandatory by law.

“The Inchub Group remains committed to resolving all concerns professionally, discreetly, and in good faith.”

14. Acceptance and Binding Effect

This Service Policy does not require a separate signature. Acceptance is conclusively deemed upon execution of an Engagement Letter, acceptance of services, or payment of any invoice to any entity within the Inchub Group.

15.  Non-Solicitation and Non-Hire of IncHub Personnel

15.1  During the term of any engagement with the Inchub Group and for a period of twenty-four (24) months following the termination or expiry of the engagement for any reason, the Client shall not, directly or indirectly:

(a)solicit, approach, recruit, headhunt, or induce any current or former director, officer, employee, consultant, subcontractor, or agent of the Inchub Group to leave their role or engagement with the Inchub Group;

(b)employ, engage, contract with, or otherwise retain any current or former director, officer, employee, consultant, subcontractor, or agent of the Inchub Group, whether on a full-time, part-time, freelance, advisory, or any other basis;

(c) encourage, facilitate, or assist any third party — including but not limited to the Client’s affiliates, shareholders, investors, advisors, or business associates — to do any of the acts described in Clauses 15.1(a) or 15.1(b).

15.2 This restriction applies to all Inchub personnel with whom the Client had direct or indirect contact in connection with any engagement, including personnel involved in company formation, PRO services, compliance, accounting, tax, visa processing, banking coordination, or any advisory function.

15.3  the purposes of this Clause, a former director, officer, employee, consultant, subcontractor, or agent means any individual who was engaged by the Inchub Group at any time during the twelve (12) months preceding the relevant solicitation, approach, or hire.

15.4  The Client acknowledges that a breach of this Clause would cause significant harm to the Inchub Group that may be difficult to quantify precisely, and agrees that in the event of any breach the Inchub Group shall be entitled to liquidated damages equal to twelve (12) months gross cost of the relevant individual to the Inchub Group, in addition to any injunctive relief and without prejudice to any other remedy available at law or equity.

15.5 This obligation shall bind the Client and all of its directors, officers, shareholders, affiliates, and related entities, and shall survive termination of any Engagement Letter or this Service Policy.

16.  Client Confidentiality Obligations — IncHub Proprietary Information

16.1  The Client acknowledges that in the course of receiving services from the Inchub Group, the Client may be exposed to or become aware of confidential, proprietary, and commercially sensitive information belonging to the Inchub Group, including but not limited to:

•internal processes, workflows, and service methodologies;

•fee structures, pricing models, and commercial arrangements;

•staff identities, roles, and areas of expertise;

•client lists, referral networks, and business relationships;

•technology systems, CRM data, and internal documentation; and

•strategic business plans, growth strategies, and service development pipelines.

16.2  All such information shall be treated as strictly confidential by the Client and shall not be disclosed, shared, communicated, or made available to any third party — whether directly or indirectly — without the prior written consent of the Inchub Group.

16.3  The Client shall not use any confidential information obtained through its engagement with the Inchub Group to:

•establish, develop, or assist any competing business offering similar corporate, compliance, formation, PRO, tax, or advisory services;

•replicate or commercially exploit any IncHub process, methodology, pricing structure, or service model; or

•gain an unfair competitive advantage against the Inchub Group in any market or jurisdiction.

16.4  These obligations shall survive termination of any engagement for a period of five (5) years and shall not be limited by any other provision of this Service Policy.

17.  Remedy and Enforcement — Clauses 15 and 16

17.1 The Client acknowledges that any breach or threatened breach of Clauses 15 or 16 would cause irreparable harm to the Inchub Group for which monetary damages alone would be an inadequate remedy. Accordingly, the Inchub Group shall be entitled to seek immediate injunctive relief, specific performance, or other equitable relief from any court of competent jurisdiction, without the need to post bond or other security, and without prejudice to any other rights or remedies available.

17.2  In addition to injunctive relief, the Inchub Group reserves the right to claim all damages arising from any breach of Clauses 15 or 16, including loss of revenue, cost of staff replacement, loss of client relationships, reputational damage, and all legal costs incurred on a full indemnity basis.

17.3 The unenforceability or invalidity of any part of Clauses 15, 16, or 17 in any jurisdiction shall not affect the enforceability of the remaining provisions in that or any other jurisdiction. Where a time period or geographic scope is found to be excessive by a competent court, the court is invited to reduce it to the maximum enforceable extent rather than void the clause entirely.