1. Inchub Group – Legal Structure and Capacity

For the purposes of this Service Policy, the term “Inchub Group” refers collectively to its duly licensed and operating entities, including Inchub Corporate Services Providers LLC, registered with the Dubai Department of Economy & Tourism Development, and Inchub Financial Services FZCO, licensed in a Dubai Silicon Oasis Free Zone. Each entity within the Inchub Group provides services strictly within the scope of its respective commercial license, and the specific entity responsible for delivering services shall be identified in the applicable Engagement Letter.

The Inchub Group reserves the right to deliver services through any appropriate group entity, affiliate, subcontractor, or professional associate, where operationally or legally required, without requiring further client consent.

2. Nature of the Relationship

The relationship between the Client and the Inchub Group is strictly that of an independent professional services provider and administrative agent. Nothing contained in this Service Policy or any Engagement Letter shall be construed as creating a partnership, joint venture, fiduciary relationship, employer–employee relationship, trustee arrangement, or agency with authority beyond administrative representation.

The Inchub Group does not assume ownership, management control, operational authority, banking control, or decision-making responsibility over the Client’s business, assets, funds, employees, or affairs. All strategic, commercial, financial, and operational decisions remain exclusively with the Client.

3. Scope of Services

The Inchub Group provides multidisciplinary corporate, financial, compliance, and advisory services tailored to the needs of businesses, entrepreneurs, investors, and family offices operating in the UAE and internationally. These services may include company incorporation, structuring, restructuring, redomiciliation, and liquidation coordination across mainland, free zone, offshore, foundation, and holding company frameworks. The Inchub Group also assists with licensing, renewals, amendments, regulatory filings, governance structuring, and coordination with relevant authorities.

In addition, the Inchub Group provides accounting and bookkeeping services, which may include transaction posting, general ledger maintenance, bank reconciliations, accounts receivable and payable management, preparation of periodic financial statements, accounting clean-ups, and historical backlog accounting. All accounting services are performed strictly on the basis of information and documents supplied by the Client, without independent verification, unless expressly agreed otherwise in writing.

The Inchub Group may further provide tax and regulatory compliance services, including UAE Corporate Tax registration and filings, VAT registration and return filings, Economic Substance Regulation submissions, Ultimate Beneficial Owner reporting, compliance tracking, and liaison with the Federal Tax Authority and other regulators. Any tax-related assistance is administrative and procedural in nature unless a formal written tax opinion is expressly issued.

Virtual or outsourced CFO services may also be provided, encompassing financial oversight support, budgeting, forecasting, cash flow analysis, management reporting, KPI monitoring, and strategic financial input for internal decision-making, banking discussions, or investor reporting. Such CFO services are advisory and non-executive in nature and do not involve statutory directorship, signing authority, or operational control.

The Inchub Group may additionally assist with payroll coordination, WPS-linked compliance, HR-related administrative support, banking application coordination, audit coordination, AML/CFT compliance support, KYC documentation handling, and regulatory correspondence management. Any ancillary or future services reasonably related to corporate, financial, regulatory, or advisory functions shall automatically fall under the scope of this Service Policy, unless expressly excluded.

All services provided by the Inchub Group are strictly limited to those expressly agreed in writing in the Engagement Letter. The Inchub Group is under no obligation to perform services outside the agreed scope unless separately agreed and may charge additional fees accordingly.

4. No Legal, Audit, or Regulated Investment Advice

Unless expressly agreed in writing, the Inchub Group does not provide legal advice, does not conduct statutory or assurance audits, and does not provide regulated investment, securities, or financial product advice. Any guidance, commentary, or assistance provided is general, administrative, procedural, or commercial in nature and must not be relied upon as a substitute for independent professional advice.

The Client remains solely responsible for obtaining independent legal, tax, accounting, regulatory, and investment advice in all relevant jurisdictions.

5. Client Responsibilities, Representations, and Warranties

The Client is solely responsible for providing complete, accurate, lawful, and timely information and documentation as required for service delivery. The Client represents and warrants that all information provided is true, not misleading, and compliant with applicable laws, and that all funds and activities are derived from legitimate sources.

The Client retains full responsibility for its business operations, regulatory compliance, tax filings, banking conduct, employment matters, and commercial decisions. The Inchub Group shall not be liable for any consequences arising from inaccurate, incomplete, delayed, or misleading information supplied by the Client.

5.1 Client Instructions, Reliance & Responsibility for Outcomes

The Client expressly acknowledges and agrees that the Inchub Group acts solely on the basis of instructions, approvals, representations, and information provided by the Client, whether such instructions are provided verbally, electronically, or in writing.

All actions taken by the Inchub Group, including but not limited to filings, submissions, structuring steps, registrations, disclosures, communications with authorities, banks, or third parties, are performed strictly in accordance with the Client’s instructions or with the Client’s express or implied approval. The Inchub Group does not initiate, authorise, or execute any material action independently unless expressly mandated in writing.

The Client further acknowledges that all commercial, regulatory, tax, structuring, and operational decisions remain exclusively the responsibility of the Client, including decisions relating to company structure, jurisdiction selection, banking arrangements, tax positions, nominee arrangements, compliance approaches, and disclosures to authorities.

Where the Inchub Group provides guidance, options, recommendations, or alternative approaches, such guidance is provided for informational and administrative support purposes only, and the final decision to proceed rests entirely with the Client. Any consequences arising from such decisions, including approvals, rejections, delays, penalties, tax assessments, regulatory challenges, reputational impact, or financial loss, shall be borne solely and entirely by the Client.

The Inchub Group shall not be liable for any outcome arising from actions taken in reliance on the Client’s instructions, confirmations, approvals, or omissions, including situations where the Client elects to proceed against advice, declines recommended alternatives, or fails to disclose material information.

The Client further confirms that it shall not assert, allege, or represent that the Inchub Group acted as the decision-maker, controlling mind, or responsible authority for any action taken on the Client’s behalf, and expressly waives any claim to that effect.

6. Regulatory, Compliance, and Risk Management

The Client acknowledges that regulatory compliance obligations, including AML/CFT, Corporate Tax, VAT, ESR, UBO reporting, immigration, labour, and free zone regulations, rest ultimately with the Client. The Inchub Group may suspend or terminate services without notice if compliance documentation is incomplete, regulatory risk is identified, or suspicious activity is detected.

The Inchub Group is legally obligated to comply with applicable UAE and international regulatory requirements and may disclose information to regulators, banks, auditors, or authorities where required by law or compliance obligations.

7. Fees, Payments, and Adjustments

All fees, retainers, and payment terms are set out in the Engagement Letter. Government fees, authority charges, and third-party costs are variable, non-negotiable, and subject to change without prior notice. All services are provided on an advance-payment basis, and the Inchub Group reserves the right to suspend or cease services for non-payment without liability.

7.1 Payment Terms, Advance Settlement & Commencement of Services

The Client expressly acknowledges and agrees that all services provided by the Inchub Group are subject to full advance payment, unless expressly agreed otherwise in writing by authorised management of the Inchub Group.

As a matter of company policy, no service, task, submission, filing, processing, coordination, or documentation shall be deemed initiated, commenced, validly requested, or complete unless and until full payment of the applicable fees has been received and cleared by the Inchub Group. Any documents, instructions, information, or requests submitted by the Client prior to full payment shall be treated as incomplete and non-actionable.

The Inchub Group shall not be obligated to review, process, submit, file, or act upon any documents, applications, instructions, or requests where payment remains pending, partially paid, disputed, reversed, or subject to chargeback. The absence of payment shall automatically suspend all obligations of the Inchub Group without constituting delay, breach, or default.

The Client further acknowledges that payment constitutes a mandatory condition precedent to service delivery. Accordingly, timelines, processing periods, statutory deadlines, authority submissions, or regulatory filings shall commence only after full payment is received, and the Inchub Group shall not be responsible for any consequences, delays, penalties, or rejections arising from late or non-payment.

All invoices issued by the Inchub Group are payable in advance and in full, without set-off, deduction, or withholding. Any deviation from this advance payment requirement must be expressly agreed in writing and shall not establish a precedent or waiver for future engagements.

For the avoidance of doubt, partial payments, verbal confirmations, or informal assurances shall not be considered sufficient authorisation to proceed. The Inchub Group reserves the absolute right to decline, suspend, or discontinue services until full payment settlement is received.

7.2 Bank Charges, Taxes, VAT & Payment Processing Fees

The Client expressly acknowledges and agrees that all bank charges, transaction fees, payment gateway fees, intermediary charges, currency conversion costs, withholding taxes, local taxes, levies, duties, or similar charges, whether imposed by banks, financial institutions, payment service providers, card networks, or governmental authorities, shall be borne solely and entirely by the Client.

All payments due to the Inchub Group shall be made net of any deductions, and the Inchub Group shall receive the full invoiced amount as stated in the Engagement Letter or invoice. Any shortfall arising from bank charges, intermediary fees, payment provider commissions, foreign exchange differences, or deductions shall remain payable by the Client upon demand.

Where Value Added Tax (VAT) or any other applicable local or indirect tax is chargeable under UAE law or any other applicable jurisdiction, such tax shall be charged in addition to the service fees and shall be payable by the Client at the prevailing statutory rate.

The Inchub Group shall not be responsible for absorbing VAT or any other tax on behalf of the Client.

In the event that any payment made by the Client is subject to withholding, deduction, or set-off by any authority, bank, or payment provider, the Client shall gross up such payment to ensure that the Inchub Group receives the full amount invoiced, unless otherwise expressly agreed in writing.

The Inchub Group shall not be liable for any delays, reversals, disputes, or failures in payment caused by banks, payment gateways, card issuers, or financial intermediaries.

Any additional costs or administrative time incurred as a result of such payment issues may be charged to the Client.

7.3 Pay-As-You-Go Services & Advance Fee Requirement

The Client may, subject to acceptance by the Inchub Group, opt for a pay-as-you-go service model, whereby specific services are availed individually rather than under a bundled package, retainer, or annual engagement.

Under the pay-as-you-go model, the Client expressly acknowledges and agrees that each individual service request shall be treated as a separate engagement, and that all applicable professional fees, service fees, administrative fees, PRO fees, coordination fees, or any other charges that are payable to the Inchub Group in respect of such service must be paid in advance and in full prior to commencement.

No service, task, submission, filing, application, coordination, or processing under a pay-as-you-go arrangement shall be initiated, scheduled, reviewed, or acted upon unless and until full payment for the specific service has been received and cleared by the Inchub Group. Any request, instruction, or documentation shared prior to such payment shall be deemed incomplete and non-actionable.

Each service under the pay-as-you-go model shall be processed strictly on a per-service basis, and completion of one service does not imply approval, continuation, or commencement of any subsequent service unless separately requested and paid for in advance.

The Client further acknowledges that timelines, processing periods, and statutory deadlines applicable to pay-as-you-go services shall commence only after receipt of full payment, and the Inchub Group shall not be responsible for any delay, rejection, penalty, or consequence arising from late payment, non-payment, or partial payment under this model.

8. Refund Policy

The Client expressly acknowledges that the services provided by the Inchub Group are professional, time-based, knowledge-driven, and process-oriented services, many of which involve regulatory coordination, third-party engagement, and internal professional resources. Accordingly, refunds are governed strictly by this Refund Policy and are not automatic.

8.1 Government, Authority, and Third-Party Fees

All fees paid toward government authorities, free zones, regulators, banks, auditors, registrars, or any third party are strictly non-refundable under all circumstances, irrespective of the outcome of the application, approval, rejection, delay, withdrawal, or change in regulation. This applies whether such fees are paid directly by the Client or paid by the Inchub Group on the Client’s behalf.

The Inchub Group has no control over such fees and does not guarantee their recoverability.

8.2 Professional Service Fees

Professional service fees charged by the Inchub Group are non-refundable once work has commenced, including but not limited to activities such as consultations, advisory discussions, document review, drafting, submissions, compliance checks, internal coordination, follow-ups, or regulatory correspondence.

Commencement of work shall be deemed to have occurred upon any of the following events, whichever occurs first:

(a) initiation of internal processing;
(b) communication with any authority, bank, or third party;
(c) review or preparation of documents;
(d) provision of advice, guidance, or recommendations; or
(e) allocation of internal resources.

8.3 Authority, Regulatory, or Banking Rejections

No refund shall be granted where an application, registration, license, bank account, compliance filing, or regulatory process is rejected, delayed, conditionally approved, or questioned by any authority, regulator, bank, or third party. Such outcomes are outside the control of the Inchub Group and do not constitute failure, negligence, or breach on the part of the Inchub Group.

This applies equally to company formation, visa processing, banking, tax registrations, ESR filings, UBO filings, or any compliance-related service.

8.4 Client Delays, Non-Cooperation, or Withdrawal

Where delays, suspensions, or failures arise due to the Client’s failure to provide accurate, complete, or timely documents, information, approvals, payments, or responses, no refund shall be applicable.

If the Client voluntarily withdraws from a service after engagement, initiation, or partial performance, the Client shall not be entitled to any refund, whether full or partial, regardless of the stage at which the withdrawal occurs.

8.5 Partial Completion or Change of Scope

Where services are partially completed, paused, or modified due to a change in scope, regulatory changes, or Client instructions, fees already earned shall remain payable and non-refundable. Any unused portion of services shall not automatically entitle the Client to a refund unless expressly agreed in writing by the Inchub Group.

Scope changes may result in revised fees, but shall not invalidate fees already charged or work already performed.

8.6 Retainers, Annual Packages, and Ongoing Services

Fees paid toward retainers, annual compliance packages, accounting, bookkeeping, CFO services, or ongoing advisory services are non-refundable, whether such services are utilised fully, partially, or not at all during the agreed period.

Non-utilisation of services by the Client does not give rise to a refund, credit, or carry-forward unless expressly stated in writing.

8.7 Exceptional Discretionary Refunds

In exceptional cases only, and strictly at the sole discretion of the Inchub Group, a partial refund may be considered where no material work has commenced. Any such discretionary refund may be subject to administrative deductions, internal costs, and third-party expenses already incurred.

Any discretionary refund granted shall be without precedent, shall not constitute a waiver of this Refund Policy, and shall not create an expectation of future refunds in similar circumstances.

8.8 No Set-Off or Withholding

The Client shall not withhold payments, apply set-off, reverse transactions, or initiate chargebacks on the basis of dissatisfaction, delay, or dispute. Any unauthorised chargeback or payment reversal shall be treated as a material breach of this Service Policy and may result in immediate suspension of services and recovery action.

8.9 Finality of Refund Determination

All refund determinations made by the Inchub Group shall be final, binding, and conclusive, subject only to applicable law and the dispute resolution provisions set out in this Service Policy.

9. Authority, Banking, and Third-Party Disclaimer

The Client acknowledges that the Inchub Group has no control over the decisions, timelines, requirements, or outcomes imposed by government authorities, free zones, banks, regulators, or third parties. No guarantee is provided regarding approvals, processing times, or results, and delays or rejections shall not give rise to liability or compensation.

10. Limitation of Liability

To the maximum extent permitted by law, the Inchub Group shall not be liable for any indirect, consequential, incidental, or economic losses, including loss of profit, revenue, business opportunity, or reputation. The total aggregate liability of the Inchub Group, if any, shall in all circumstances be limited to the fees paid to the relevant Inchub Group entity in the three (3) months preceding the event giving rise to the claim.

11. Indemnity

The Client agrees to fully indemnify and hold harmless the Inchub Group, its entities, directors, officers, employees, and agents against all claims, losses, penalties, damages, costs, and expenses arising from the Client’s actions, omissions, misrepresentations, regulatory breaches, or third-party claims. This indemnity shall survive termination indefinitely.

12. Force Majeure

The Inchub Group shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including regulatory changes, system outages, governmental actions, natural disasters, pandemics, or force majeure events.

13. Governing Law and Dispute Resolution

This Service Policy shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute not resolved amicably shall be finally settled by arbitration under the DIFC-LCIA Arbitration Rules, with the seat of arbitration in the DIFC, the language being English, and a single arbitrator with no less than fifteen (15) years of legal experience. The Inchub Group reserves the right to enforce its rights in any competent jurisdiction.

13.1 Complaints, Grievances & Escalation Protocol

(Mandatory Internal Resolution Process)
Any concern, dissatisfaction, dispute, or grievance arising out of or in connection with the services provided by the Inchub Group, including but not limited to service quality, fees, timelines, regulatory matters, or professional conduct, must first be addressed exclusively through the Inchub Group’s internal escalation mechanism.

The Client expressly agrees that all complaints or grievances are sensitive in nature and shall be communicated only to the higher management of the Inchub Group through the following authorised channels:
• Email: info@inchub.ae
• Direct Management Contact: +971 58 597 8299

No other medium, platform, intermediary, or third party shall be used to raise, circulate, or publicise any grievance, including but not limited to government portals, regulators, banks, social media platforms, online reviews, messaging groups, public forums, or unauthorised individuals, unless and until the internal resolution process has been fully exhausted.

Upon receipt of a grievance through the authorised channels, the Inchub Group shall be afforded a reasonable opportunity and timeframe to review, investigate, and respond to the matter in good faith. The Client agrees to cooperate fully during this internal resolution process and to refrain from escalating the matter externally while such review is ongoing.

Any attempt by the Client to bypass this mandatory escalation process, or to raise complaints through unauthorised channels before allowing the Inchub Group a reasonable opportunity to resolve the matter internally, shall constitute a material breach of this Service Policy.

The Client further acknowledges that the publication, circulation, or communication of unverified, misleading, defamatory, or confidential statements relating to the Inchub Group, its management, employees, or services through unauthorised channels may expose the Client to civil and criminal liability under applicable UAE laws, including but not limited to:

• UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes (Cybercrime Law), which penalises the dissemination of false or harmful information through electronic means;
• UAE Penal Code (Federal Decree-Law No. 31 of 2021), relating to defamation, reputational harm, and misuse of communication channels; and
• Applicable intellectual property, confidentiality, and commercial reputation protections under UAE law.
Nothing in this clause prevents the Client from approaching a competent authority where legally required, provided that the internal escalation process has first been followed in good faith, except where immediate reporting is mandatory by law.
“The Inchub Group remains committed to resolving all concerns professionally, discreetly, and in good faith.”

14. Acceptance and Binding Effect

This Service Policy does not require a separate signature. Acceptance is conclusively deemed upon execution of an Engagement Letter, acceptance of services, or payment of any invoice to any entity within the Inchub Group.